Exchange and Refund Policy

Exchange policy

Applicable for: Jewellery can be exchanged within 7 days of receipt. 

Condition: Items must be unused, unworn, and in their original packaging with all tags and documentation included.

Shipping: Customers are responsible for the return shipping unless the exchange is due to a wrong item or a shipping error. A $4 delivery fee will be charged for shipping the products to the customer.

Refund policy

Refund Policy is NOT applicable for: 

 

  • Products bought after 3 days of receipt.
  • Promotion items.
  • Crystals that have impurities or inconsistent colouring (as it is normal for authentic crystals)

In the event of a refund, please kindly send your item back to our address. Refunds will be done via the payment method you've previously chosen. 

Condition: Items must be unused, unworn, and in their original packaging with all tags and documentation included.

Shipping: Customers are responsible for return shipping unless the refund is due to a wrong item or shipping error. For customers who originally purchased with free shipping, the initial shipping fee will be deducted from their refund.